Terms of Service

Effective Date: March 28, 2026 | Last Updated: March 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the owner and operator of the website cafes-rios.world. By accessing, browsing, or otherwise using this Website in any manner, you expressly agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and all applicable laws, regulations, and rules of the United States of America.

Your acceptance of these Terms may be demonstrated by: (a) clicking "I Agree" or any similar button or checkbox presented to you; (b) accessing or using any portion of the Website; (c) placing an order or making a purchase through the Website; or (d) submitting information through any form on the Website. If you are using this Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include that entity.

We reserve the right, at our sole discretion, to modify, amend, or update these Terms at any time. Continued use of the Website after any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

2. Description of Services

Cafe Rio operates a food service business offering customers a range of culinary products and dining-related services (collectively, "Services"). Our Website serves as an informational and transactional platform through which Users may:

• Browse our menu offerings, including food and beverage items;
• Place online orders for pickup or delivery (where available);
• Make reservations or schedule dining arrangements;
• Access promotional offers, loyalty programs, and discounts;
• Contact our customer service team;
• Review nutritional information and allergen disclosures;
• Participate in feedback surveys or review submissions;
• Sign up for newsletters, promotional communications, and updates;
• Access catering and large-order services (where applicable).

All Services are subject to availability and may be modified, suspended, or discontinued at any time without prior notice. We make no guarantee that any specific Service will remain available at any particular time. Cafe Rio reserves the right to limit the quantities of items offered or to restrict access to certain Services at our sole discretion.

Our food and beverage offerings are prepared in facilities that may handle common allergens, including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. It is your responsibility to notify our staff of any food allergies or dietary restrictions prior to ordering. We are not liable for allergic reactions resulting from failure to disclose allergy information.

3. Eligibility

To access and use our Website and Services, you must be at least thirteen (13) years of age. If you are under the age of eighteen (18), you represent that you have obtained parental or legal guardian consent to use our Services. By using the Website, you represent and warrant that you meet all eligibility requirements set forth in these Terms.

Users located in the United States must comply with all applicable federal, state, and local laws governing their use of our Services. We do not intentionally direct our Services to users outside of the United States, and any international access is at the sole risk of the User.

4. User Accounts and Registration

Certain features or Services on our Website may require you to create a user account ("Account"). When registering for an Account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your Account credentials, including your username and password, and for all activities that occur under your Account.

You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your Account or any other security breach. We are not liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

We reserve the right to suspend or terminate your Account at any time, with or without notice, for any reason, including but not limited to a violation of these Terms, fraudulent activity, or inactivity over an extended period.

5. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them only for lawful purposes and in a manner consistent with all applicable laws and regulations. You agree not to engage in any activity that may harm, disrupt, or negatively impact the Website, other Users, or Cafe Rio's business operations.

5.1 General Obligations

As a User of our Website and Services, you agree to:

• Provide accurate and truthful information in all interactions with our Website;
• Comply with all applicable federal, state, and local laws and regulations;
• Respect the intellectual property rights of Cafe Rio and third parties;
• Maintain the security and confidentiality of your Account information;
• Use the Website only for its intended personal, non-commercial purposes unless otherwise authorized in writing by Cafe Rio.

5.2 Prohibited Activities

The following activities are strictly prohibited when using our Website and Services:

• Illegal Use: Using the Website for any unlawful purpose or in violation of any applicable federal, state, or local laws, including but not limited to fraud, theft, or harassment;
• Harmful Content: Uploading, transmitting, or distributing any content that is defamatory, obscene, threatening, harassing, abusive, hateful, or otherwise objectionable;
• Intellectual Property Infringement: Reproducing, copying, distributing, or exploiting any content from the Website without prior written authorization from Cafe Rio;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, server systems, or networks connected to the Website;
• Malicious Software: Uploading or transmitting viruses, malware, spyware, or any other harmful or disruptive code;
• Scraping and Data Mining: Using automated tools, bots, spiders, or scrapers to extract data from the Website without our express written consent;
• Impersonation: Impersonating any person or entity or falsely representing your affiliation with any person or entity;
• Spam: Sending unsolicited communications, chain letters, or commercial solicitations through any features of the Website;
• Interference: Interfering with or disrupting the integrity or performance of the Website or its underlying infrastructure;
• Fraudulent Orders: Placing fraudulent orders, using stolen payment credentials, or engaging in any form of payment fraud;
• False Reviews: Submitting false, misleading, or fabricated reviews or feedback about our products or Services;
• Competitive Intelligence: Using our Website for competitive intelligence or to develop competitive products or services without authorization.

Violation of any of the above prohibitions may result in immediate termination of your access to the Website and may subject you to civil or criminal liability. We reserve the right to cooperate with law enforcement authorities in investigating and prosecuting Users who violate these Terms.

6. Intellectual Property Rights

All content, materials, and elements on the Website, including but not limited to text, graphics, logos, images, icons, photographs, audio clips, video content, software, code, and the overall design and compilation of the Website (collectively, "Content"), are the exclusive property of Cafe Rio or its licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and trade dress protections.

The Cafe Rio name, logo, and all related product and service names, design marks, and slogans are trademarks or trade dress of Cafe Rio. You may not use, copy, reproduce, republish, upload, post, transmit, or distribute any of our trademarks without our prior written consent. Unauthorized use of our trademarks may constitute trademark infringement and unfair competition under applicable law.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include the right to: (a) sell or resell any Content or Services; (b) collect or use product listings, descriptions, or prices; (c) make any derivative use of the Website or its Content; (d) download or copy account information for the benefit of a third party; or (e) use data mining, robots, or similar data gathering and extraction tools.

Any feedback, comments, suggestions, or ideas you submit to us regarding the Website or Services ("Feedback") shall be considered non-confidential and non-proprietary. By submitting Feedback, you grant us an irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback for any purpose without compensation to you.

7. Online Ordering and Payment Terms

7.1 Orders

When you place an order through our Website, you are making an offer to purchase the selected items subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. Your order is confirmed only when you receive a confirmation message or email from us. We are not responsible for orders that are not received or processed due to technical difficulties or internet connectivity issues.

Menu items, prices, and availability are subject to change without notice. Images of food items displayed on the Website are for illustrative purposes only, and actual products may vary in appearance. We reserve the right to substitute items of comparable quality if a specific item becomes unavailable after your order is placed.

7.2 Pricing and Taxes

All prices listed on our Website are in United States Dollars (USD) and are subject to applicable sales taxes, service fees, and delivery charges, which will be disclosed at the time of checkout. We make every effort to ensure the accuracy of our pricing; however, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you accordingly.

7.3 Payment

We accept various payment methods as indicated on our Website at the time of purchase. By providing payment information, you represent and warrant that: (a) you have the legal right to use the payment method provided; (b) the payment information you provide is accurate and complete; and (c) you authorize us to charge the applicable amounts to your selected payment method.

All transactions are processed through secure, encrypted payment gateways in compliance with applicable Payment Card Industry Data Security Standards (PCI DSS). We do not store your full payment card information on our servers.

7.4 Refunds and Cancellations

Refund and cancellation policies may vary depending on the nature of your order. For perishable food items, refunds are generally not available once an order has been prepared. If you experience a quality issue with your order, please contact us at [email protected] within twenty-four (24) hours of receipt and we will evaluate your concern on a case-by-case basis. We reserve the right to offer refunds, replacements, or credits at our sole discretion.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Cafe Rio. These links are provided for your convenience only and do not constitute an endorsement or recommendation of the linked websites or their content. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit. Your interactions with third-party websites are solely between you and the relevant third party, and we shall not be liable for any loss or damage arising from such interactions.

9. Disclaimer of Warranties

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THEREIN ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES THAT THE WEBSITE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the maximum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Website or Services;
• Any unauthorized access to or use of our servers or any personal information stored therein;
• Any interruption or cessation of transmission to or from the Website;
• Any bugs, viruses, or other harmful code that may be transmitted through the Website;
• Any errors or omissions in any Content or for any loss or damage incurred as a result of the use of any Content;
• The quality, safety, or fitness of our food products for any particular purpose;
• Any conduct or content of any third party on the Website.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use or misuse of the Website or Services;
• Any content you submit, post, or transmit through the Website;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property or privacy rights;
• Any fraudulent activity or misrepresentation by you;
• Any dispute or issue between you and any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. You agree not to settle any such claim without our prior written consent.

12. Food Safety and Health Disclosures

Cafe Rio is committed to maintaining the highest standards of food safety and quality in compliance with applicable federal and state food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and relevant state and local health departments. Our food preparation processes adhere to guidelines established under the Food Safety Modernization Act (FSMA) and other applicable statutes.

Nutritional information and allergen disclosures provided on our Website are based on standard recipes and preparation methods. Actual nutritional content may vary due to product availability, customization, portioning, and seasonal ingredient changes. We strongly encourage customers with specific dietary needs, allergies, or medical conditions to consult with a qualified healthcare professional before making dietary decisions based on the information provided on our Website.

Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness. Certain populations, including pregnant women, young children, elderly individuals, and immunocompromised persons, are particularly vulnerable. We encourage you to make informed decisions regarding your food choices.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with your use of the Website and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable data protection laws of the United States, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act (FTC Act) regarding consumer protection and data security practices. If you are a California resident, you may have specific rights regarding your personal information, as detailed in our Privacy Policy.

14. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website or Services, or the relationship between you and Cafe Rio shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio operates, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.

Subject to the dispute resolution provisions set forth in Section 15 below, you consent to the exclusive jurisdiction and venue of the federal and state courts located in the United States for the resolution of any disputes not subject to arbitration. You hereby waive any objection to such jurisdiction and venue, including any objection based on forum non conveniens.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods (CISG), which is expressly excluded.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] with a written description of the dispute, your proposed resolution, and your contact information. We will attempt to respond to and resolve the dispute within thirty (30) calendar days of receiving your notice. If the dispute is not resolved informally within that period, either party may proceed to formal dispute resolution as described below.

15.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ANY AND ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT. THE ARBITRATION SHALL TAKE PLACE IN THE UNITED STATES, AND THE ARBITRATOR'S DECISION SHALL BE FINAL AND BINDING.

The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, except that the arbitrator shall not have authority to award punitive damages in excess of what is permitted under applicable law. The arbitrator's award shall be in writing and shall include the basis for the award.

15.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. You also retain the right to bring individual claims in small claims court if your claims qualify.

16. Term and Termination

These Terms are effective as of the date you first access or use the Website and shall remain in full force and effect for as long as you continue to access or use the Website or Services, unless earlier terminated in accordance with this Section.

We reserve the right to suspend or terminate your access to the Website and Services at any time, with or without cause or notice, including but not limited to circumstances where:

• You violate any provision of these Terms;
• You engage in fraudulent, abusive, or illegal activity;
• We are required to do so by applicable law or court order;
• We decide to discontinue the Website or any Services, in whole or in part;
• Continued provision of Services to you would expose us to legal liability.

You may terminate your use of the Website and any Account at any time by discontinuing your use of the Website and submitting a written request for account deletion to [email protected].

Upon termination for any reason: (a) all licenses and rights granted to you under these Terms shall immediately cease; (b) we may delete or disable your Account and all associated data; and (c) you remain obligated to pay any outstanding amounts owed to us. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

17. Changes to Terms

We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. When we make material changes to these Terms, we will notify you by: (a) updating the "Last Updated" date at the top of this page; (b) posting a notice on our Website; or (c) sending an email notification to the address associated with your Account, if applicable.

Your continued access to or use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and Services. We encourage you to review these Terms periodically to stay informed of any changes.

We may also, in the future, offer new services or features through the Website, which shall be subject to these Terms as amended from time to time.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, or unenforceable for any reason, including but not limited to being overly broad, contrary to public policy, or inconsistent with applicable law, then such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The parties agree that the severed or modified provision shall be replaced by a valid, enforceable provision that most closely approximates the intent and economic effect of the original provision.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral, relating to the same subject matter.

No waiver by Cafe Rio of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Cafe Rio to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, labor disputes, power failures, internet outages, government orders or regulations, supply chain disruptions, or any other event of force majeure. In such circumstances, our obligations shall be suspended for the duration of the event, and we shall use commercially reasonable efforts to resume normal operations as soon as practicable.

21. Accessibility

Cafe Rio is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our Website or Services due to a disability, please contact us at [email protected] and we will make reasonable accommodations to assist you.

22. Electronic Communications

By using our Website, you consent to receiving electronic communications from us, including but not limited to emails, push notifications, text messages, and notices posted on the Website. You agree that all communications we send to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. However, we may still send you transactional or operational communications related to your use of the Website and Services.

23. No Waiver

The failure of Cafe Rio to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default. No waiver by Cafe Rio shall be effective unless it is in writing and signed by an authorized representative of Cafe Rio.

24. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any purported assignment in violation of this Section shall be null and void. Cafe Rio may assign its rights and obligations under these Terms at any time, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, without restriction or notice to you.

25. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, your rights under applicable law, or your use of our Website and Services, please do not hesitate to contact us using the information below:

We will make every reasonable effort to respond to your inquiries within a reasonable timeframe. For urgent food safety concerns, please contact your local health authority or emergency services as appropriate.

These Terms of Service were last updated on March 28, 2026, and are effective as of that date.